Use this Interac cannabis payment guide to match the recipient, exact total, order reference and security answer before sending a transfer. Always follow the payment instructions shown with your current order.
Interac cannabis payment guide: begin with an order
Place the Eon order before opening online banking. Checkout creates the order number, locks the total shown at that moment and provides the current recipient instructions. A saved recipient from an older purchase should not replace the information shown on the new order.
The order begins on hold. That status means Eon has the order record but has not yet confirmed the transfer. Sending money and verifying money are separate events, so the order does not move into processing merely because a bank screen says the transfer was sent.
Match four fields before sending
| Field | What to confirm |
|---|---|
| Recipient | The payment email displayed on the current Eon order. |
| Amount | The exact final order total, including every cart adjustment. |
| Reference | Order # followed by the order number in the message field. |
| Order code | The EON code shown for that order when a security answer is requested. |
Do not round the amount or reuse another order number. A precise match gives staff a reliable way to connect one deposit with one WooCommerce order.
Auto-deposit and security answers
With auto-deposit, the recipient’s bank can accept the transfer without a security question. Your bank may still show a confirmation screen and transfer reference. Keep the Eon order number in the message even when no answer is requested.
When auto-deposit is not active, use the question and answer shown by Eon. The answer format is EON followed by the order number, but the confirmation page for your order is the source to follow. Do not send the answer to support in email or chat.
Bank notification is not an Eon status
A bank can describe a transfer as sent, pending, deposited, cancelled or expired. Those are bank-side events. Eon order statuses describe the store workflow: on hold, processing and completed. Similar words on two systems do not mean the systems have synchronized automatically.
The I sent the transfer button records a customer report for staff. It does not connect to the bank and cannot mark the order paid. Staff changes the order only after matching the deposit.
Keep a useful transfer record
- Retain the bank confirmation or transfer reference until the order moves into processing.
- Keep the Eon order number and checkout email together.
- Do not place product names in the banking message.
- Never send a password, one-time banking code or security answer to support.
- Use the order page rather than a public message when reporting a transfer.
Common matching problems
A different amount, missing order number, transfer sent from an unexpected name or payment sent to an old recipient can slow the match. Do not send a second transfer to correct a detail unless Eon support gives an order-specific instruction.
Contact support with the order number, checkout email, amount sent and bank transfer reference. That is enough context to begin a review without exposing bank credentials.
After the deposit is verified
The order moves from on hold into processing, then enters packing and shipment preparation. Canada Post tracking appears later in the workflow. Continue to the Canada Post delivery guide or read How Eon Works for the complete sequence.