Place the Eon order before sending an Interac e-Transfer. The confirmation page creates the order number and displays the payment details tied to that purchase. Using the information from the current order makes it easier for staff to match the transfer correctly.
Match four details
- Recipient: use the recipient shown on the Eon confirmation.
- Amount: send the exact order total in Canadian dollars.
- Reference: put the Eon order number in the bank message or reference field.
- Payment code: use the order-specific EON code if your bank asks for a security answer.
Do not use a screenshot or saved recipient from an older order without comparing it with the current confirmation. Payment details can change, and an old order number will not identify the new purchase.
What happens after you send it
Keep the bank confirmation. Return to the Eon order page and select I sent the transfer. That action reports that a transfer was submitted, but it does not confirm that Eon received or matched the funds. The order remains on hold until staff verifies the payment. Once matched, the order can move to processing.
Interac explains that a security question and answer can be used so the intended recipient can collect a transfer. Its official e-Transfer help covers common bank-side questions. Follow the instructions shown by your own financial institution as well.
Only send the transfer through your own bank’s official app or website. Eon does not need remote access to your device, your sign-in credentials or a complete security answer by email.
If the transfer is delayed
First check the transfer status in your bank account. Confirm that the recipient, amount and order reference match the Eon confirmation. A bank notification that the transfer was sent is useful, but Eon still needs to connect it to the correct order.
When contacting Eon, include the order number, amount sent and transfer time. Do not email your banking password, PIN, complete security answer, photo identification or full account details. Support needs enough information to locate the payment, not access to your bank account.
A quick payment checklist
- Finish checkout first.
- Use the payment details from the new order.
- Send the exact total once.
- Include the order number as the reference.
- Keep the bank confirmation.
- Select I sent the transfer and wait for staff confirmation.
For the complete path from cart to delivery, read How Mail-Order Cannabis Works. The order tracking guide explains what on hold, processing and carrier tracking mean next.