Ordering
Do I need an account?
No. Guest checkout is available. An account keeps order history, saved products and eligible rewards in one place.
How do I pay?
Place the order first, then send the Interac e-Transfer using the exact details shown on the confirmation page and in the order email.
Can I change an order?
Contact support as soon as possible with the order number. A change depends on the payment and packing status.
Shipping
Where do you ship?
Eon ships to supported Canadian addresses with Canada Post.
What does shipping cost?
Shipping is $15 below $150 and free at $150 or more.
When will I get tracking?
Tracking is added after payment is confirmed and the parcel is prepared for Canada Post.
Products and accounts
What if an option is out of stock?
An unavailable option cannot be added to the cart.
Where can I see my points?
Sign in, open My Account and choose Rewards.
Contact support if you still need help. Include the order number for an existing order.