Contact Eon Cannabis about the menu, checkout, Interac payment, an order update, account tools or a Canada Post shipment.
Contact Eon Cannabis with the useful details
For an existing order, include the order number and the email address used at checkout. Add the tracking number for a delivery question. Never send banking passwords, security answers, or photo identification by email.
- Email: support@eoncannabis.ca
- Hours: Monday to Friday, 9am–5pm (PT)
- Response target: Within one business day
Choose the details that match the question
- Order status: Order number and checkout email.
- Interac payment: Order number, amount sent and the time the transfer was submitted. Do not send the security answer.
- Shipment: Order number, tracking number and the latest carrier scan.
- Product listing: Exact product name, category and the detail that needs clarification.
- Rewards or gift cards: Account email and a short description. Do not send a complete gift-card code or PIN in the first message.
Before sending a message
- Interac: Check the payment guide and order confirmation for the exact recipient, amount, reference and code.
- Tracking: Open My Account, then Orders, to see the latest shipment information attached to the order.
- Shopping: Use the FAQ for quick answers about accounts, rewards, gift cards, and checkout.