Your Eon order number and Canada Post tracking number serve different purposes. The order number identifies the purchase in Eon’s system. The tracking number follows the parcel after a shipping label has been created. Keep both until the delivery is complete.
When tracking first appears
A tracking number may be available before Canada Post has physically scanned the parcel. During that gap, the tracking page can show that electronic information was submitted or that a label was created. This does not necessarily mean the parcel is already moving through the network. The first carrier scan adds the next useful update.
Read the newest dated event first. A parcel may be accepted, processed at a facility, moved in transit, sent out for delivery or held for pickup. The wording on the live Canada Post page is the best description of its current carrier status. Estimated delivery dates can change as new scans are added.
Common tracking situations
- Label created: the shipment information exists, but a carrier scan may still be pending.
- In transit or processed: the parcel is moving through or has reached a Canada Post facility.
- Out for delivery: the parcel is on a local delivery route.
- Notice left or available for pickup: follow the location, timing and identification instructions shown by Canada Post.
- Delivery may be delayed: read the newest event for the reason or next expected action.
Canada Post lets customers track with a tracking number, delivery notice card number or reference number. Its official tracking help explains those options.
Tracking is not a minute-by-minute map. A parcel can move between facilities before another public scan appears, so use the dated events instead of assuming that no new line means no movement.
If tracking says delivered
Check the delivery location carefully. Look at the mailbox, parcel locker, building desk, household receiving area and any safe-drop location named in the carrier update. Ask other people at the address whether they accepted it. In an apartment or condo, the concierge or parcel room may have separate procedures.
When to contact Eon
Contact Eon when Canada Post asks the sender to begin an inquiry, when the parcel arrives visibly damaged, or when the contents do not match the order. Include the Eon order number, Canada Post tracking number and newest tracking event. For damage or missing contents, keep the outer parcel and product packaging while support reviews the issue.
For the store-side status before shipping, read Cannabis Order Tracking in Canada. Shipping rates, packaging details and address reminders are on the Shipping and Delivery page.