Eon order statuses and Canada Post tracking events describe two parts of the same order. The store status covers payment confirmation and preparation. Carrier tracking covers the parcel after shipping information is created. Looking at both prevents a common mix-up: a store can be preparing an order before Canada Post has any scan to show.
Eon order statuses
- On hold: the order was placed and payment is waiting to be matched and confirmed.
- Processing: payment was confirmed and the order is being prepared.
- Completed: Eon has completed its store-side order work. Check the order details and tracking for the parcel status.
- Cancelled, failed or refunded: read the order notice or contact support if the reason is unclear.
Selecting I sent the transfer reports that you submitted an Interac e-Transfer. It does not confirm the bank payment by itself and does not automatically move the order to processing. Staff still needs to match the transfer to the order.
When Canada Post tracking begins
A tracking number is added when the shipment is prepared and its label is created. There can be a delay between that moment and the first physical Canada Post scan. During that gap, the tracking number is valid even if it shows limited movement.
After scans begin, read the newest dated event. It may show that the parcel was accepted, processed, moved in transit, sent out for delivery, held for pickup or delivered. Estimated dates can change as the route changes or new information is added.
Where to find each number
Your Eon order number appears on the confirmation page and order email. Signed-in customers can also find orders under My Account. The Canada Post number appears after it is attached to the shipment. Keep both numbers together because support may need them to connect the store record with the carrier record.
Before asking for an update
- Open the order and note its current Eon status.
- Open the live Canada Post tracking page.
- Read the newest event and its date.
- Check for a pickup notice, delay message or address action.
- Contact support with both numbers when the carrier asks the sender to act.
If the parcel arrives damaged or incomplete, keep the outer package, product packaging and order number. If tracking says delivered, first check the delivery location, parcel locker, building desk and other people at the address.
Read the Interac payment guide for the step before processing, or use the Canada Post delivery guide for a closer look at carrier events.